Frequently Asked Questions

We offer workspace consultations, 3D space planning, custom-made furniture, furniture sourcing, delivery, installation, and after-sales support.

While we’re based in Canberra, we offer delivery and installation services Australia-wide, with dedicated distribution centres and installation teams based in Sydney and Melbourne. Contact us to discuss your location and needs.

Start by booking a free workspace consultation. We’ll discuss your needs, measure your space, and create a tailored plan just for you.

Absolutely! We specialize in custom-made furniture. Share your requirements, and we’ll design furniture tailored to your needs.

Yes! If you can’t find what you’re looking for, we’ll source the perfect product to meet your requirements.

Absolutely! We specialise in large office fitouts and have the capacity to manage projects of any size, including coordinating with architects and trades.

Yes, we provide furniture removal and disposal services. Our team can disassemble and recycle your old furniture responsibly.

We are always looking for talented individuals to join our team. Please visit our Careers page for current openings and application information.

Yes, our showroom is located in Queanbeyan East, NSW. Contact us to schedule a visit!

You can reach us by phone, email, or by filling out our contact form on our contact us page.

OPTION 1: Fill out this form yourself and submit or call (02) 6299 4637 for an office furniture expert to go through this with you: Click here

OPTION 2: Hop on our website and add products to a quote list.
Click on the ’Quote list’ button and fill in your details and click submit, we will send a formal quote with what options you request.
A sales consultant may call you. Once an optimum furniture solution has been reached, a quote will be sent to you.

Call or email us: If your enquiry is custom or there is sizing involved, one our furniture consultants can work this out with you for the best outcome.

If you have a formal quote from our sales rep, check the quote thoroughly to check sizes and quantities.
Accept your quote by clicking on the accept button on the online quote system or signing the quote and emailing through to your sales rep.

If you are a government department or organization, we accept official purchase orders. Please email these through to your sales rep.

Orders under $4000 – Require full payment before processing.

Orders over $4000 – 40% deposit required before processing. Balance required on completion.

Approved account – Purchase order must be supplied for a 7 day account.

Please send remittance advice with invoice number to the sales rep so we know you have paid and can process your order.

Currently, we do not offer financing options. However, we work with businesses of all sizes to provide competitive quotes and flexible payment options tailored to your needs.

Once an order has been placed and accepted, any changes or cancellations may incur costs for work already completed. Please contact us as soon as possible to discuss any modifications.

Yes, we provide competitive pricing and may offer discounts for large orders. Please contact our sales team to discuss your specific needs.

If you have a tight deadline, let us know, and we’ll do our best to prioritize your order. Some items in our standard range are available for quicker turnaround times.

3D space planning lets you visualize your workspace before making a purchase. We use advanced software to create layouts that maximize your space’s potential. For more information, visit our services page.

Yes! Explore our 3D Design Ideas page for inspiration.

Of course! That’s what our consultations are for. We’ll guide you through the process, from choosing the right furniture to finalizing the layout.

Yes! Our professional team will deliver and assemble your furniture, ensuring everything is set up perfectly.

Yes, we offer warehouse storage for your furniture until your workspace is ready.

Absolutely. We’ll remove all packaging and old furniture, recycling materials wherever possible to leave your space clean and ready to use.

We deliver and install furniture in the Canberra region, Sydney, Melbourne, and other areas upon request.

Common delivery areas include:

• Canberra, Yass, and Goulburn
• South Coast / Eurobodalla Shire: Batemans Bay, Moruya, Pambula, and Bega
• Snowy Region: Jindabyne and Cooma
• Sydney Region
• Melbourne Region
• Western NSW

If your location isn’t listed, contact us to confirm if we can deliver to you!

Once all your furniture arrives at our warehouse, we’ll call to arrange a delivery day.

Key details:

• You’ll receive an approximate delivery time based on manufacturing and logistics lead times. Deliveries may occur slightly before or after the estimated time.
• After-hours and Saturday deliveries are available for an additional cost.
• Items take anywhere from 1 to 6 weeks to arrive, depending on your order.

Typical lead times:

• Standard furniture range: 3–15 business days
• Chairs (standard colors): 3–10 business days
• Custom-made furniture or upholstered chairs: 4–5 weeks
• Large projects: 3–6 weeks

Have a deadline? Notify us, and we’ll do our best to meet it. For tenders and large projects, we can reliably meet contract deadlines for installation.

We use a combination of our own trucks with professional installers and trusted courier companies to ensure cost-effective and high-quality service.

To ensure smooth delivery, we ask clients to provide details such as:

• Delivery contact information
• Access details: flights of stairs, lift access, loading docks, parking
• Site contact information (if different from the person placing the order)
• Site opening hours

Delivery and installation costs will be included in your quote.

Yes! You can pick up your order from our warehouse to save on delivery and assembly costs. Once your order is ready, visit our warehouse Monday to Friday between 7 am and 5 pm. Please check in at reception for assistance.

Yes, we can provide updates on the status of your delivery. Contact your account manager or our team for the latest information on your order’s progress.

As many of our products are made to order or arrive assembled, they generally cannot be returned due to a change of mind. However, in certain circumstances where a return may be possible, Aurora Office Furniture reserves the right to charge a 70% restocking fee, plus all handling and freight costs incurred.

Please note:

• Refunds and exchanges are at the sole discretion of Aurora Office Furniture.
• Custom-made items are non-returnable, including furniture in non-standard colors or sizes and chairs upholstered in non-stocked fabrics.
• Assembled furniture items are non-returnable.
• Items that are damaged or not returned in their original packaging are also non-returnable.

We stand by the quality of our products. If you notice a defect, we’ll resolve it quickly to minimize disruption. Just get in touch with your dedicated account manager to arrange for servicing.

Yes, all our furniture comes with a warranty for peace of mind. Contact us if you have any issues.

Yes, we offer servicing and support to ensure your furniture stays in top condition for years to come.