Returns policy

As many of our products are made to order or arrive assembled, they usually cannot be returned for change of mind. However, in some circumstances where it may be possible to return, Aurora Office Furniture reserves the right to charge a 70% restocking fee plus all handling and freight costs incurred. Please be aware that refunds and exchanges are made at the sole discretion of Aurora Office Furniture. Custom-made items are non-returnable, this includes all furniture in non-standard colours or sizes or chairs upholstered in non-stocked fabrics. Furniture items that are assembled are non-returnable.  Items that are damaged or not returned in its original packaging are non-returnable.