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As many of our products are made to order and arrive assembled, they usually cannot be returned from change of mind. However in some circumstances where it may be possible to return, Aurora Office Furniture reserves the right to charge a 30% restocking fee. Please be aware that refunds and exchanges are made at the sole discretion of Aurora Office Furniture. Custom-made items are non-returnable, this includes all furniture in non-standard colours or sizes or chairs upholstered in non-stocked fabrics.