Aurora Office Furniture Logo
0
  • Products

    Office Specials

    Education Specials

    3D CAD Files

    Express Furniture

    Custom Finish Products

    Desks

    • Fixed Height Desks
    • Sit-Stand Desks
    • Workstation Screens
    • Executive Desks
    • Reception Desks

    Reception Furniture

    • Reception Desks
    • Reception Chairs & Tub Chairs

    Tables

    • Boardroom Tables
    • Flip-top Tables
    • Steel Frame Tables
    • Round Tables
    • Bar Tables
    • Coffee Tables
    • Outdoor Tables
    • Table Power Boxes

    Storage

    • Metal Storage Cabinets
    • Personal Office Lockers
    • Personal Drawers
    • Melamine Storage
    • Compactus Units

    Seating

    • Ergonomic Office Chairs
    • Meeting & Boardroom Chairs
    • Visitor & Training Chairs
    • Reception Chairs & Tub Chairs
    • Bar Stools
    • Industrial Stools & Drafting Chairs
    • Lunchroom & Cafe Chairs
    • Lounges & Acoustic Seating
    • Ottomans & Modular Lounges
    • Healthcare & Bariatric Chairs
    • Executive Office Chairs
    • Backcare & 24hr Chairs

    Accessories

    • Monitor Arms
    • Workstation Screens
    • Whiteboards
    • Pinboards
    • Softwiring & Cable Baskets
    • Table Power Boxes

    Acoustic Solutions

    • Acoustic Pods
    • Acoustic Workstation Screens
    • Acoustic Wall Tiles
  • Resources
    • 3D Design Ideas
    • Materials and Finishes
    • 3D CAD Files
    • Pricing
  • Services
  • Projects
  • About
    • About Us
    • How To Order
    • Visit Our Showroom
    • FAQs
    • Careers
  • Contact
  • Products

    Office Specials

    Education Specials

    3D CAD Files

    Express Furniture

    Custom Finish Products

    Desks

    • Fixed Height Desks
    • Sit-Stand Desks
    • Workstation Screens
    • Executive Desks
    • Reception Desks

    Reception Furniture

    • Reception Desks
    • Reception Chairs & Tub Chairs

    Tables

    • Boardroom Tables
    • Flip-top Tables
    • Steel Frame Tables
    • Round Tables
    • Bar Tables
    • Coffee Tables
    • Outdoor Tables
    • Table Power Boxes

    Storage

    • Metal Storage Cabinets
    • Personal Office Lockers
    • Personal Drawers
    • Melamine Storage
    • Compactus Units

    Seating

    • Ergonomic Office Chairs
    • Meeting & Boardroom Chairs
    • Visitor & Training Chairs
    • Reception Chairs & Tub Chairs
    • Bar Stools
    • Industrial Stools & Drafting Chairs
    • Lunchroom & Cafe Chairs
    • Lounges & Acoustic Seating
    • Ottomans & Modular Lounges
    • Healthcare & Bariatric Chairs
    • Executive Office Chairs
    • Backcare & 24hr Chairs

    Accessories

    • Monitor Arms
    • Workstation Screens
    • Whiteboards
    • Pinboards
    • Softwiring & Cable Baskets
    • Table Power Boxes

    Acoustic Solutions

    • Acoustic Pods
    • Acoustic Workstation Screens
    • Acoustic Wall Tiles
  • Resources
    • 3D Design Ideas
    • Materials and Finishes
    • 3D CAD Files
    • Pricing
  • Services
  • Projects
  • About
    • About Us
    • How To Order
    • Visit Our Showroom
    • FAQs
    • Careers
  • Contact
0

Contact usBook a Consultation

Pradit Shrestha

As a Project and Dispatch Coordinator, I manage the logistics of furniture delivery and installation, ensuring every project runs smoothly from start to finish. My role involves first contacting customers to confirm their requirements, timelines, and expectations, followed by coordinating with installers and subcontractors to ensure the job is executed efficiently. I maintain open communication with clients, providing timely updates and addressing any concerns, while working closely with the sales team to verify product specifications and ensure order accuracy. I also double-check quotes before processing, manage warranties, and liaise with suppliers to resolve any post-installation issues promptly. In addition to overseeing warehouse operations, including labeling and updating inventory systems, I provide clients with precise ETAs for their orders. I carefully explain the project plan to customers, confirm that all items meet the agreed specifications, and then coordinate freight bookings to ensure a smooth delivery process. By prioritizing customer communication and meticulous planning, I ensure every detail is managed effectively to create a seamless and positive experience.

How do you help solve customer problems?
When issues arise during installation, I serve as the primary point of contact for clients. I promptly identify problems by requesting relevant details, such as photos or invoice numbers, to determine whether the issue is covered under warranty. If it is, I coordinate with suppliers to arrange replacements. If it is not, I prepare a new quote for the necessary product. By maintaining clear communication and coordinating timelines between clients and suppliers, I ensure problems are resolved quickly and efficiently.

How do you give customers an excellent experience?
I prioritize regular updates and transparent communication, providing clients with honest timelines and clear expectations. By ensuring projects are completed within the agreed timeframe and conducting thorough after-sales service, including requesting testimonials and addressing warranties, I build trust and satisfaction. My proactive approach helps clients feel supported and confident throughout the entire process, ensuring a seamless and positive experience.

Back to Team

Discover Our Latest Work

University of New South Wales Canberra

Read more

Daramalan College

Read more
Level 2, 14 Moore Street (4)

Level 2, 14 Moore Street

Read more

Canberra

Melbourne

Sydney

Products

  • Seating
  • Workstations
  • Tables
  • Storage
  • Acoustic Solutions
  • Accessories

Resources

  • Materials and Finishes
  • Product Catalogue & Price List
  • Blog
  • Projects

About

  • About Aurora
  • Careers
  • FAQs
  • Returns Policy
  • Terms and Conditions

Contact

  • Contact
  • Request A Quote
  • Book a Consultation
  • Visit Our Showroom
  • Service Claim
GMB logo

Created by Grow My Business

© 2025 Aurora Office Furniture, All rights reserved.